Shipping policy
Free shipping
All orders ship free within the United States.
Where we ship
We currently ship only to addresses within the United States, including P.O. boxes. We do not ship internationally at this time.
Processing times
Every piece is handmade, so processing time depends on whether your item is in stock:
- In-stock items ship within 5 business days.
- Made-to-order items ship within 3 weeks.
- Personalized or engraved items may need a few extra days. We'll let you know if your order will take longer.
Business days are Monday through Friday, excluding holidays. During busy seasons, especially the holidays, processing times may run longer. We'll update the site if that happens.
Tracking
Once your order ships, you'll get a confirmation email with a tracking number. Delivery times after shipment depend on the carrier and your location, and we are not responsible for carrier delays.
Shipping address
Please double-check your shipping address at checkout. If you notice a mistake, email us right away, and we'll fix it if the order hasn't shipped yet. We're not responsible for orders sent to an incorrect address provided by the customer. If a package is returned to us because of an address error, we'll reship it once the correct address is confirmed, and the customer may be responsible for the reshipping cost.
Lost or stolen packages
Once tracking shows your package as delivered, we are not responsible for packages that are lost or stolen. If your package hasn't moved in tracking for several days or seems lost in transit, email us and we'll work with the carrier to find it.
Damaged in shipping
Every board is carefully packed, but if yours arrives damaged, please email us within 7 days of delivery with your order number and photos of the item and packaging. Keep all packaging until your claim is resolved. See our Return & Refund Policy for details.
Questions?
Email keanawoods66@gmail.com.