Refund policy

Return & Refund Policy

Every Keana Akemi Woods piece is handmade by me, one at a time, and many are made to order and personalized. Because of this, all sales are final, and I do not accept returns or exchanges for change of mind, sizing, or preference.

Damaged, defective, or incorrect items
If your order arrives damaged, has a defect in craftsmanship, or isn't the item you ordered, I'll make it right. Please email me at keanawoods66@gmail.com within 7 days of delivery with:

• your order number
• clear photos of the issue, and of the box and packaging if it was damaged in shipping

Please keep the item and all packaging until your claim is resolved, since the carrier may require them. Once I've reviewed your photos, I'll offer a repair, a replacement, or a full refund, depending on the issue and availability. Items returned without approval will not be accepted.

What isn't considered a defect
Each board is made from natural wood, so variations in grain, color, and figure are expected and make every piece unique. Some boards include knots or small voids filled with epoxy. These fills are a normal part of working with natural wood and are not considered a defect. Photos are representative, and your board may differ slightly. Damage from improper care, such as dishwashers, soaking, or heat, isn't covered. See the care instructions on each product page.

Cancellations
Made-to-order and personalized orders can be cancelled for a full refund until I begin work on them. After production starts, the order can no longer be cancelled. 

Questions?
Email me anytime at keanawoods66@gmail.com before ordering if you have any questions about a piece.